It's been an incredible journey, and we're deeply grateful to every one of you for being part of it.
RAW will remain fully functional until June 1, 2026.
None of the functionality will be available starting from June 1, 2026.
The RAW apps will be fully removed from the application stores after June 1, 2026. You can delete them from your devices to free space.
All features included in your subscription (such as Unlimited likes, Boosts, Intros, POWER status badge, and RAW Q) remain available until June 1, 2026. Any unused purchased additional items (such as Super Likes, Boosts, Intros) will expire on that date and cannot be refunded or transferred.
All auto-renewals are disabled. You will not be charged for any future subscription periods. You do not need to cancel your subscription manually.
Go to reportaproblem.apple.com, sign in, find the RAW charge, tap "Report a Problem", select "I'd like to request a refund", and choose "App was discontinued".
Go to play.google.com/store/account/orderhistory, find the RAW charge, tap "Report a problem", and select "I'd like to request a refund".
Please reach out to us via refunds@raw.app in case you wish to receive additional help.
If your current subscription period extends beyond June 1, 2026, you are entitled to a prorated refund for the unused portion. The refund process depends on how you subscribed.
Your profile, messages, photos, and match data will be permanently deleted on June 30, 2026. Payment and transaction records will be retained as required by applicable law, after which they will also be deleted.
Data downloads will no longer be available after deletion.
If you wish to delete your account and all associated data immediately, you can do so in the app via Settings > Delete Account.
Send an email to refunds@raw.app with the subject "Data Export Request" and phone number used to register your account.
There is no in-app export option. Please submit your request before June 30, 2026. We will respond in due course with a downloadable copy of your personal data stored with us.
Please write an email to refunds@raw.app.
Need help? Reach us at
refunds@raw.app